Customer Service Nightmares that destroy all marketing efforts

Think your company has a problem with a customer service issue?

Loblaws in Canada is being sued by one of their suppliers who, frustrated with the legal process, made a YouTube video that went viral and Loblaw’s is now being threatened with a national boycott by thousands of enraged customers who have taken the supplier’s side.

http://www.theglobeandmail.com/technology/digital-culture/businesss-yogurt-spat-with-loblaw-goes-viral/article6282414/

Her video can be see here: https://www.youtube.com/watch?v=ceSndNlghKw